Returns:
(1) Notwithstanding anything contained to the contrary, no customer shall be permitted to return any goods without PVN's consent.
(2) The return of goods shall apply only to goods that have not been made to order, customised or personalised in any way, have not been worn, or altered, are still in the original packaging and are otherwise fit to be returned to stock.
(3) If faulty or defective goods are returned to PVN for replacement. Complaints regarding faulty delivered goods must be made in writing to PVN within five days of delivery failing which the goods shall be deemed to be free of any deficiency or defect. PVN reserve the right to credit or refund the purchase price in lieu of replacement at a handling fee of 15% of the purchased price.